---
title: Refund Policy | Stell Air Duct Cleaning
description: Refund Policy for Stell Air Duct Cleaning. Last updated 2026-05-03.
url: https://stellairductcleaning.com/refund-policy
business: Stell Air Duct Cleaning
phone: 636) 500-0062
city: Imperial
state: MO
last_updated: 2026-05-03
---

# Refund Policy | Stell Air Duct Cleaning

> Refund Policy for Stell Air Duct Cleaning. Last updated 2026-05-03.

# Refund Policy

Last updated 2026-05-03.

## Refund and Cancellation Policy for Stell Air Duct Cleaning

_Last updated: 2026-05-03_

At Stell Air Duct Cleaning, we pride ourselves on the quality of our air duct and HVAC cleaning services in Imperial, MO, and the surrounding areas. We understand that circumstances may arise that lead to the need for cancellations or adjustments to your scheduled cleaning. This Refund and Cancellation Policy is designed to provide clear guidelines while maintaining our commitment to transparency and customer satisfaction.

### Cancellation Notice

We kindly request that clients provide a minimum of 24 hours' notice for any cancellations or rescheduling of their appointment. This notice allows us to adjust our schedule and accommodate other clients who may benefit from our services. Cancellations made with less than 24 hours' notice may incur a cancellation fee of 50% of the scheduled service cost. We appreciate your understanding and cooperation in this matter.

### Partial Refunds

In the event that you need to cancel your service after the work has begun, we will assess the work completed and the materials used. A partial refund may be issued based on the services performed up to the point of cancellation. We believe in fair practices, and this policy ensures that both our clients and our business are treated with respect. Any refunds will be processed within 7-10 business days following the cancellation.

#### Example of Partial Refund Calculation

- **Total Service Cost**: $300
- **Work Completed**: 50%
- **Refund Issued**: $150 (50% of total service cost)

This example illustrates our approach to partial refunds, ensuring that clients are not charged excessively for services not rendered.

### Weather Delays

At Stell Air Duct Cleaning, we prioritize the safety and well-being of our clients and employees. In the event of severe weather conditions, our team reserves the right to postpone scheduled services. If your service is affected by inclement weather, we will notify you as soon as possible to reschedule your appointment at your convenience. There will be no cancellation fees applied in such cases, ensuring that you are not inconvenienced due to circumstances beyond our control.

### Unhappiness Guarantee

Customer satisfaction is at the core of our mission at Stell Air Duct Cleaning. If you feel that our services did not meet your expectations or if you are unhappy with the results, we invite you to reach out to us within 7 days of your service. We are committed to resolving any issues and ensuring your satisfaction. Our unhappiness guarantee includes:

- A thorough review of any concerns you may have regarding our services.
- A complimentary re-cleaning if necessary to address any deficiencies identified during our review.
- Open communication throughout the process to ensure your needs are met.

We believe in the effectiveness of our services, and our guarantee reflects our confidence in the craftsmanship and attention to detail we bring to every project.

### Contact Information

For any inquiries regarding cancellations, refunds, or service satisfaction, please feel free to contact our customer service team:

- **Phone**: [Your Business Phone Number]
- **Email**: [Your Business Email Address]
- **Address**: Stell Air Duct Cleaning, Imperial, MO, [Your Business Address]

We value your business and are here to ensure that your experience with Stell Air Duct Cleaning is not only satisfactory but also exceptional. Thank you for choosing us for your air duct and HVAC cleaning needs. We look forward to serving you and maintaining the quality of your indoor air.

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## About Stell Air Duct Cleaning

Stell Air Duct Cleaning · Air Duct & HVAC Cleaning · 635 Burgess Ave, Imperial, MO 63052 · Phone: 636) 500-0062 · Rated 5/5.

Canonical URL: https://stellairductcleaning.com/refund-policy